We pride ourselves on the guarantee of our  products, we call it " Peace of Mind Investment ". If you are not completely satisfied with your purchase, we are happy to accept returns as long as the product has not been opened or used.

We will refund the money to you by the same method as your original payment  for orders placed through our website, being able to return your products within a period of 15 days after your purchase. We do not accept returns of items purchased on sale.

We will ask you for proof of purchase  and may require your personal identification.

Please contact us through our email: ridersmotorradgarage@gmail.com

Orders are dispatched personally after confirming their purchase, and the place of delivery in certain sectors is previously agreed with the buyer:

• San Antonio de los Altos, Carrizal: Approximately 1-2 business days.
• Caracas: 1 time a week (South East Zone).
• Other places of delivery in Greater Caracas, will be previously agreed.

Important information:

• Initially we are making free personalized deliveries in certain sectors of San Antonio de los Altos and Carrizal. The rest must be coordinated in advance.
• At the time of delivery of the products, you must show the digital payment receipt or, failing that, pay the total amount of the purchase with cash.
• The delivery by us begins to run from the approval of the order, which is notified via email.
• Deliveries: Monday to Friday: 9 am - 5 pm.
• You must check the packaging very well and verify that they are in perfect condition in the company of the transporter before signing the delivery note. In case of evidence of a fault in the packaging, do not receive the product or sign the guide, if you sign without reviewing, you will lose the right to claim.

This policy is based on the current moment of the pandemic with COVID-19, there may be delays due to the situation of reduced mobility.